Customer 1st Award for Excellence

ManahawkinChrysler Dodge Jeep RAM is proud to receive the only
Customer First Award for Excellence awarded in our district!

Fiat Chrysler Automobiles created the Customer First Award for Excellence with its dealers partners and J.D. Power--the driver for customer service in the United States. It is designed to help improve customer satisfaction with Chrysler, Dodge, Jeep, RAM and Fiat dealerships in the United States by specifically focusing on the improvement of the the sales and service experience, employee training and facility conditions.

The Customer First Award for Excellence was introduced in October of 2015. Dealership staff participated in cross-country workshops where they learned of the award requirements and were given the opportunity to discover dealership best practices. There has been work with independent Customer Experience Specialists in order to seek the highest levels of process and procedure improvements to ensure an increase in our customer satisfaction.


What is the Customer First Award for Excellence?

The 2,600 Chrysler, Dodge, Jeep, RAM and Fiat dealers in the U.S. are eligible on an annual basis to pursue and earn this prestigious award.

Dealerships must achieve stringent goals in five core"pillars" to earn the coveted Customer First Award for Excellence designation.

  • Facility Certification - The facility must provide a clean, comfortable environment for all customers.
  • Performance Measures - the dealership must achieve the highest levels of customer-oriented sales and service goals.
  • Training Certification - Employees must achieve the highest level of FCA-certified training.
  • Employee Surveys -These ensure that all employees have input to a customer-driven culture.
  • Process Validation - Sales and service processes are certified to ensure support of excellence in customer relations.


Manahawkin Chrysler Dodge Jeep RAM

500 Route 72
Directions Manahawkin, NJ 08050

  • Sales: 866-984-4275
  • Service: 866-983-6990
  • Parts: 866-983-9041
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